Frequently Asked Questions
If you cannot find the answer to your question below, please contact us at support@connect4free.co.uk.
- What does this service cost?
This service has no subscription charges and you only pay the phone charges billed by your phone service provider. The costs for this 0844 number from a BT landline are as follows: 1p per minute off peak (Mon-Fri 6pm-6am); 1p per minute at weekends (Fri 6pm-Mon 6am); and 3.95p per minute peak rate (Mon-Fri 6am-6pm)*. - What is the difference between 0845 and 0844?
0845 numbers use a different pricing structure and may cost more than 0844. - Are there any hidden charges?
There are no hidden charges with our service. All you pay are the call costs to your phone provider. - Can I use more than one ISP?
Yes, for example, you could use connect4free.co.uk while your broadband connection is unavailable. - Can I keep my current email address?
Yes. We place no restrictions on incoming or outgoing mail. However, some internet providers may require you to use their internet access in order to access mail from their service. You may wish to consider using connect4free as a mail provider. Find out more about our email services. - Where can the service be used from?
You can get free dial-up internet access from connect4free.co.uk from any telephone line in the United Kingdom. - Is any special equipment required to use this service?
A standard dial-up modem is all that is required. Many existing laptops and desktop PCs will already have one built in as standard. - When is the service available?
Our service is always available: 24 hours a day, 7 days a week, 365 days a year. - Can I use ISDN with this service?
Yes, this service is fully compatible with ISDN. - What if I have problems?
If you experience any difficulties, we provide free technical support by email, as well as set-up guides for Windows and Mac operating systems. Or visit our help and support section.
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*These prices are correct as of May 2008.